RETURN AND EXCHANGE POLICY

Order Processing Times

Our commitment to quality and precision in crafting your custom signs and products is reflected in our processing times. To ensure that you receive exactly what you envision, our production timeline varies based on the complexity and category of the product ordered:

• Smaller Products: This category includes, but is not limited to, milestone cards, ornaments, and similar items. Once your design proofs are approved, these products are processed and prepared for shipping within 5-10 business days.

• All Other Products: For more complex or larger items, the processing time extends to 2-4 weeks from the moment of design proof approval. This allows for the meticulous attention to detail that your custom creations deserve.

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Design Proofs and Approval

1. Proof Review: Before we proceed with production, you will receive a design proof of your order. This proof serves as a final check to ensure the design aligns perfectly with your expectations. We strongly encourage a thorough review of the proof, focusing on the accuracy of text, design elements, and the overall aesthetic.

2. Approval Process: Your approval of the design proof is crucial for moving forward. It indicates your satisfaction with the design and authorizes us to begin the production process. Please review the proof carefully, as this is your opportunity to request any changes.

3. Revision Policy: Understanding that tweaks and adjustments are a natural part of the design process, we offer one revision to your design proof free of charge. Should you require additional revisions beyond the first, please be advised that an additional fee will be applied for each subsequent revision. This policy ensures that we can efficiently manage revisions while still accommodating your needs.

4. Changes Post-Approval: After you have approved the design proof, no further changes can be made. This policy is in place to ensure the integrity of the approved design and to maintain our production schedule. As custom creations, it's essential that we proceed with the design as confirmed through your approval.

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Final Considerations

• Timeliness of Approval: The processing times for your order begin once you've approved the design proof. Delays in approval or in the revision process may result in extended production times. We appreciate your prompt attention to proofs and revisions to ensure a smooth and timely production process.

• Communication: If you have any concerns or questions about your design proof or if you need guidance during the revision process, we encourage you to communicate with us. Our goal is to ensure that the final product reflects your vision and meets your expectations.

By approving the design proof and agreeing to the revision policy, you acknowledge and accept the terms outlined. We is committed to delivering high-quality, custom products that align with your vision, crafted with care and precision every step of the way.

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